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TERMS & CONDITIONS FOR BOAT BASED WHALE WATCHING TRIPS

WHY BOOK THROUGH MAREBELLA SEAFRONT GUESTHOUSE?

Both operators are highly professional and it really is an incredible experience to see the whales so close-up. We suggest that we book your seats on your behalf and then offer to monitor the weather close to the time of your visit. We will let you know if there is a possibility that the trip may be cancelled or if it would be better to move the trip to a more suitable time slot. We are very happy to arrange this for you. Booking through us gives you the flexibility to choose the best day and time to do the trip. You simply pay the operator directly before your departure. If you choose, there is no need to pay a deposit for the trip when booking through Marebella and therefore you will not need to arrange any refund if your trip is cancelled.

Terms and Conditions IVANHOE SEA SAFARIS (Option 1):

Booking & Cancellation Policy

Please be at Gansbaai Harbour 30 minutes before your launch time.

Minimum of 50% Deposit is required on booking confirmation, the balance is due before commencment of the trip.
7 days prior to departure: 0% of total value of reservation.
3 days prior to departure: 50% of total value of reservation.
24 hours prior: Total value of reservation.

If weather force's us to cancel your trip we will offer you availability on our next trip or a full refund.

Please book in advance, although "The Ivanhoe" can carry 40 people we limit the number of guests to 25.

We do not collect payment at point of booking - After we capture your reservation we will be in contact within 24hrs.  Please provide as much details as possible our trips are weather dependent and we may need to contact you!

Whales do not interact well if rough water, if we have to cancel a trip we will offer a 100% refund or will do our best to work with your next availability.

What you can expect to see: Southern Right Whales.

What you may also see: Dolphin’s, Cape Fur Seals, Bryde’s Whales, Humpback Whales, Minke Whales, Orcas, False Killer Whales, Sharks, The African Penguin, Coastal Marine Birds

What you should bring: Warm Clothes (even in warm weather), Cap/Hat, Sunglasses, Sunscreen, Camera, Video Camera, Binoculars, etc.

Weather forecast: Weather conditions are variable therefore your trip may not always be possible. Trips are dependent on weather conditions and the amount of guests.

Terms and Conditions DYER ISLAND CRUISES (Option 2):

PAYMENT:
Should we cancel a trip and you have already paid, you will be refunded. Otherwise, please cancel 7 days in advance as per our cancellation policy. Should you not arrive for your trip, you will be billed.
Whales, Dolphins, Sharks, Penguins and Seals are wild animals and their presence cannot be guaranteed. In the event of no wildlife sightings, you will receive a 50% refund or a voucher for an alternative trip date.
Clients are not entitled to a refund should weather conditions suddenly change while out at sea causing a trip to be curtailed.
Transport will not be refunded in any situation.

WEATHER:
Our trips are weather dependent and times can vary. We will confirm the time you need to be with us the afternoon prior to your trip once we have done a detailed weather check.

LIABILITY:
Guests must sign an indemnity form prior to the activity thereby acknowledging that the activity is undertaken at own risk. Any unaccompanied minor (under 18 years of age) requires the indemnity to be signed by a parent/legal guardian prior to the activity.

A STARRING ROLE - PHOTOGRAPHIC MATERIAL:
We take photographs, films and videos (including in electronic format) of our guests during the excursion, and may use such photographic, film and video material for the purpose of any advertising or brochure productions, which the client irrevocably gives his consent thereto, and without any consideration being payable to the client.

IMPORTANT INFORMATION

WHERE TO FIND US:
Final time for start & pick-up for all trips will be confirmed the day prior to your trip. Map to Dyer Island Cruises on Google maps to find our offices and details to the parking area.

WHAT TO BRING:
Sunscreen, comfortable closed shoes, warm clothing – it can be chilly at sea. Please take your SEA SICKNESS pills the night before and again two hours prior to the trip. We do not sell any medication at our office.

GENERAL:
All trips are subject to weather conditions and times may vary accordingly. Upon the confirmation of any booking, it shall be regarded that the client has read and accepted all the terms and conditions contained herein. All terms and conditions are subject to South African Law & Jurisdiction.

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